Privacy Policy – 5c55

This Privacy Policy ("Policy") describes how 5c55 ("Platform", "we", "us", "our") collects, processes, stores, and protects the personal information of all users ("Player", "User", "you") who access or use the 5c55 website at https://5c55.app and all associated services. This Policy forms part of the broader legal framework governing your relationship with 5c55, alongside the Terms and Conditions.

By registering an account on 5c55 or by continuing to use the platform after this Policy has been published, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, please do not use the 5c55 platform.

Our Principles

Six Privacy Commitments at 5c55

Section 1

Information We Collect

5c55 collects personal information through several channels: directly from you when you register an account, make a deposit, or contact support; automatically through your use of the platform; and from third-party payment and identity verification providers. The categories of personal data we collect include, but are not limited to, the following:

• Identity information: full legal name, date of birth, nationality, and a copy of a government-issued photo identification document (e.g. national ID card, passport) submitted during KYC verification.
• Contact information: mobile phone number, email address, and residential address, as provided during registration or account updates.
• Financial information: payment method details (e.g. bKash mobile number, Nagad account reference, bank account number), transaction amounts, deposit and withdrawal history, and account balance records.
• Gaming and activity data: game history, bet amounts, wager outcomes, session duration, live casino game preferences, cricket betting activity, and slot play records.
• Technical data: IP address, device type and operating system, browser type and version, screen resolution, time zone, referral URL, and cookie identifiers collected automatically when you access the 5c55 platform.
• Communications data: the content of any support tickets, live chat transcripts, email correspondence, or complaints you submit to 5c55, along with the date, time, and nature of the communication.

We do not collect sensitive categories of personal data such as racial or ethnic origin, political opinions, religious beliefs, trade union membership, health data, or biometric data unless expressly required for the purpose of responsible gaming self-exclusion verification or by applicable law.

Section 2

How We Use Your Information

5c55 uses your personal data only for purposes that are compatible with the reason it was collected. The primary purposes for which we process your personal information are as follows:

• Account management and authentication: to create, maintain, and secure your 5c55 account, verify your identity during login, and process account recovery requests.
• Financial transaction processing: to process your deposits and withdrawals through bKash, Nagad, Rocket, Upay, and bank transfer channels, and to maintain accurate financial records for each account.
• KYC and anti-money laundering compliance: to verify your identity and age in accordance with our know-your-customer obligations and to report suspicious financial activity to the appropriate authorities where required.
• Customer support: to respond to your enquiries, resolve disputes, investigate complaints, and provide technical assistance when you experience issues with the platform.
• Platform improvement and analytics: to analyse how players use the 5c55 platform in aggregate, identify technical issues, and make improvements to the user experience, game selection, and payment infrastructure.
• Responsible gaming monitoring: to identify patterns of play that may indicate problem gambling behaviour, to apply responsible gaming limits where requested, and to enforce self-exclusion where applicable.

Section 3

Legal Basis for Processing

5c55 processes your personal data on the basis of one or more of the following legal grounds, depending on the specific purpose of the processing activity:

• Contractual necessity: processing is necessary to perform the contract between you and 5c55, including providing access to games, processing payments, maintaining your account, and delivering customer support.
• Legal obligation: processing is necessary for 5c55 to comply with applicable anti-money laundering regulations, KYC requirements, age verification obligations, and any other legal duties applicable to the operation of the platform.
• Legitimate interests: processing is carried out for purposes such as platform security, fraud prevention, technical diagnostics, and aggregate analytics, where these interests are not overridden by your privacy rights.
• Consent: for optional marketing communications and non-essential cookies, processing is based on your explicit consent, which you may withdraw at any time without affecting the lawfulness of any prior processing.

Section 4

Sharing Your Information

5c55 does not sell or rent your personal data to any third party. We share your information only in limited circumstances and only to the extent necessary for the specific purpose. The third parties with whom we may share your data include:

• Payment service providers: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and other payment partners receive the minimum transaction data required to process your deposits and withdrawals securely. They are bound by their own privacy policies and applicable financial regulations.
• Identity verification providers: third-party KYC and age verification services may receive copies of your identity documents and personal details solely for the purpose of completing the verification process required to activate your account.
• Game content providers: licensed game studios and providers such as Evolution Gaming, Pragmatic Play, and Ezugi may receive technical session data (e.g. player session tokens, game round identifiers) to facilitate game delivery. They do not receive your full personal profile.
• Law enforcement and regulatory authorities: where required by applicable law, court order, or lawful request from a competent authority, 5c55 may be obligated to disclose your personal data. 5c55 will notify you of such a request where legally permitted to do so.

Section 5

Cookies and Tracking Technologies

The 5c55 platform uses cookies and similar tracking technologies to operate core platform functions and to improve your experience. Cookies are small text files stored on your device that help the platform remember your preferences and session state. We use the following categories of cookies:

• Strictly necessary cookies: essential for the platform to function. These include session authentication cookies, security tokens, and load-balancing cookies. They cannot be disabled without preventing the platform from working correctly.
• Functional cookies: used to remember your account preferences, language settings, and display choices so that your experience is consistent across sessions.
• Analytics cookies: used to collect anonymised data about how players navigate the platform, which games are most popular, and where technical issues occur. This data is analysed in aggregate and is not linked to your personal identity.
• Marketing cookies: only set if you have consented to receive personalised promotional communications. These cookies help us understand which promotions are most relevant to your preferences. You may opt out at any time.

You may manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the 5c55 platform. Strictly necessary cookies cannot be disabled via browser settings as they are required for the platform to operate.

Section 6

Data Retention

5c55 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Specifically, account data and transaction records are retained for a minimum of five years following account closure or the last transaction date, in accordance with standard anti-money laundering record-keeping requirements. After this retention period expires, your data is securely deleted or anonymised so that it can no longer be linked to your identity.

Communications data such as support chat logs and email correspondence is retained for a period of two years following the closure of the relevant support case. Gaming and activity data may be retained in anonymised form for longer periods for the purpose of platform improvement and responsible gaming analytics. Data held for marketing purposes is deleted promptly upon withdrawal of consent.

Section 7

Data Security Measures

5c55 implements a range of technical and organisational security measures designed to protect your personal data from unauthorised access, accidental loss, destruction, or disclosure. Our security infrastructure includes SSL/TLS encryption for all data in transit, encrypted storage for sensitive data at rest, strict internal access controls limiting data access to authorised personnel only, and regular security reviews of platform systems and third-party integrations.

In the event of a personal data breach that is likely to result in a high risk to your rights and freedoms, 5c55 will notify affected players without undue delay and will take immediate steps to contain the breach, assess its scope, and prevent recurrence. 5c55 will also report the breach to the relevant authority where required by applicable law.

Section 8

Your Data Rights

As a user of the 5c55 platform, you have the following rights in respect of the personal data we hold about you. To exercise any of these rights, please contact us at [email protected]. We will respond to all valid requests within a reasonable timeframe and free of charge.

5c55 will not discriminate against you for exercising any of your data rights. Where a request cannot be fulfilled — for example because fulfilling it would conflict with a legal obligation — we will explain the reason clearly and promptly in our response.

Section 9

Payment Data and Financial Security

5c55 takes the security of your financial data with the utmost seriousness. Payment processing for deposits and withdrawals via bKash, Nagad, Rocket, and Upay is handled through encrypted, tokenised connections to each payment provider's API. 5c55 does not store full payment account credentials on its own servers. The payment method references stored by 5c55 (e.g. the last four digits of a bKash number or a masked Nagad reference) are stored only for the purpose of verifying that withdrawals are returned to the same account that was used for deposits.

In compliance with anti-money laundering regulations, 5c55 maintains a record of all financial transactions associated with your account. These records are retained for the period specified in Section 6 of this Policy. If you have questions about the specific financial data we hold relating to your account, you may submit a data access request to [email protected] at any time.

Section 10

Children's Privacy and Age Verification

The 5c55 platform is strictly intended for adults aged 21 and above. 5c55 does not knowingly collect personal data from any person under the age of 21. Age verification is a mandatory step in the registration and KYC process. If 5c55 discovers that it has inadvertently collected personal data from a person under 21, it will delete that data immediately and close the associated account without prior notice.

Section 11

Changes to This Privacy Policy

5c55 reserves the right to update or amend this Privacy Policy at any time. The effective date at the top of this page will reflect the date of the most recent revision. We encourage you to review this Policy periodically so that you remain informed about how we protect your personal data. Your continued use of the 5c55 platform following any update to this Policy constitutes your acceptance of the revised Policy.

For material changes to this Policy that significantly affect how we collect or use your personal data, 5c55 will endeavour to provide advance notice via in-app notification or email to your registered address, where technically practicable, before the changes take effect.

Section 12

Contact and Data Enquiries

If you have any questions about this Privacy Policy, wish to exercise your data rights, or have a concern about how 5c55 handles your personal information, please contact our support team. We are available 24 hours a day, 7 days a week, and aim to respond to all privacy-related enquiries within 5 business days.